Fraktpolicy

Shipping Policy

Last updated: August 4, 2026

This Shipping Policy explains how and when we process, ship, and deliver your Oleogro order. It should be read together with our Return & Refund Policy and our Terms of Service.

Order Processing Time

Orders typically require 1–3 business days for production and preparation before they are shipped. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation with tracking information once your order has shipped.

Delivery Times

  • France: orders are typically produced, shipped, and delivered within 7 business days of your order.
  • Rest of the European Union / Europe: once shipped, orders typically arrive within 5–7 business days.

Delivery times are estimates and may vary depending on the destination and unforeseen circumstances such as carrier delays, weather, or peak seasons.

Shipping Rates and Free Shipping

Shipping costs are calculated and displayed at checkout based on your destination and order value.

  • Enjoy free standard shipping on orders over €120.
  • Orders over €150 qualify for free shipping plus a free gift.

Incorrect Address or Failed Delivery

Please make sure your shipping address is accurate and complete before completing your order. If an order is returned to us due to a shipping error or an address issue:

  • If the mistake is on our side, we will cover the return and reshipment costs and resend your order at no additional cost to you.
  • If the error is due to incorrect or incomplete information provided by you, you will be responsible for the return and reshipment costs. Alternatively, we can cancel the order and refund the product cost only, excluding the original shipping and any return charges.

International Shipping, Customs, and Duties

We ship to the countries listed in the shipping section at checkout. For destinations outside your local customs area, orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping price at checkout. Please check with your local customs office if you are unsure of the charges that may apply.

Lost, Stolen, or Delayed Packages

Once an order is marked as delivered by the carrier to the address provided, we are not responsible for packages that are then reported lost or stolen. If your tracking shows delivered but you cannot locate your package, or if your package appears lost or significantly delayed in transit, please contact us and we will help you open a claim with the carrier.

Damaged or Incorrect Orders

If your order arrives damaged, or you receive the wrong item, please contact us within 3 days of delivery. We may request a photo of the item and packaging so we can evaluate the issue and arrange a replacement or refund. Handling of damaged and incorrect orders is described in our Return & Refund Policy.

Returns and Refunds

Returns, refunds, change-of-mind conditions, and the EU 14-day cooling-off right are governed by our Return & Refund Policy, which forms part of these terms. Please review it before placing your order.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at Info@oleogro.com or through our contact page at https://oleogro.com/pages/contact.