Cancellation Policy

Cancellation Policy:

At Oleogro, we prioritize customer satisfaction and aim to provide a seamless shopping experience. To ensure clarity and convenience, we have established the following cancellation policy:
Order Cancellation Window:

• Customers may cancel their orders at any time before the order is processed for shipment.

Cancellation Process:

• To initiate a cancellation, customers are required to contact our customer service team via email at info@oleogro.com or through WhatsApp at +33745909279.
• Please include your order number and relevant details when submitting a cancellation request.

Refunds for Cancelled Orders:

• If a cancellation request is received before the order is processed for shipment, refunds will be processed promptly.
• Refunds will be issued using the original payment method used for the order.

Notification of Successful Cancellation:

• Upon successful cancellation of an order, customers will receive a confirmation email or WhatsApp message acknowledging the cancellation and the refund process.

No Cancellation After Shipment:

• Once an order has been processed for shipment and a tracking number has been generated, cancellation requests cannot be accommodated.

Policy Revisions:
Oleogro reserves the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notification to customers.
We appreciate your understanding and cooperation regarding our cancellation policy. Should you have any inquiries or require further assistance, please don't hesitate to reach out to us via email or WhatsApp.

Thank you for choosing Oleogro.