Last Updated: February 6, 2024
1. Returns and Refunds:
- We do not accept returns or provide refunds for products unless they are damaged upon receipt or you have accidentally purchased the same product twice. Please carefully review your order before completing the purchase.
- If you have received a damaged product, please contact us within [number] days of receiving your order. We may request photographic evidence of the damage to process your refund or replacement.
2. Shipping Error or Address Problems:
- In the event that your order is returned to us due to a shipping error or address problem (e.g., incorrect address provided), we will either resend the product to the correct address or provide a refund for the product cost excluding shipping fees.
- If you opt to have the product resent, you may be required to cover the shipping fees for the reshipment.
- Please ensure that your shipping address is accurate and complete to avoid any delays or issues with delivery.
3. Additional Shipping Charges:
- If a product is returned to us due to a shipping error or address problem and you wish to have it resent to a different address, you will be responsible for covering the shipping fees for the reshipment.
- We will not be responsible for any additional charges incurred due to incorrect shipping information provided by the customer.
4. Shipping Timeframes In European Countries:
- Orders typically require 1-2 business days for production and preparation before being shipped out.
- Once shipped, orders typically arrive within 3-5 business days. Please note that delivery times may vary depending on the destination and any unforeseen circumstances, such as weather delays or peak seasons.
- We deliver our orders to France both production and shipping with in 3days
5. International Shipping:
- We currently offer shipping within [list of countries in our shipping section of our checkout]. Please note that international shipping may incur additional fees, taxes, or customs duties imposed by the destination country. These charges are the responsibility of the recipient.
6. Lost or Stolen Packages:
- We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.
7. Contact Us:
- If you have any questions or concerns regarding our shipping policy, please contact us through our contact page.
