Refund Policy

We strive to provide the best service and ensure a smooth delivery process. Please read our refund policy carefully regarding unclaimed or undelivered orders.

Orders Not Picked Up or Undelivered

If you fail to pick up your order at the designated pickup location or are unavailable at the time of delivery when a signature is required (based on the delivery method you selected), the package will be returned to us.

Refund Process

• Once the returned package arrives at our facility, we will process your refund.
• The refund amount will cover only the product cost; the shipping fee is non-refundable.
• Refunds will be issued to the original payment method used for the order within 5-10 business days after we receive the returned package.

Important Notes

• We are not responsible for delays caused by failure to pick up your order or missed delivery attempts.
• If you want the product again, you must wait for the refund to be processed and then place a new order.
• Refund processing times may vary depending on your payment provider.

If you have problem please contact us our Email: info@oleogro.com